Documentación
Technical Documentation:
Normativas
- Resolución 2 de abril de 2007, de la Secretaría General para la Administración Pública, por la que se modifica el Manual de Imagen Institucional de la Administración General del Estado y la Guía para la edición y publicación de páginas web en la Administración General del Estado aprobada por la Resolución de 9 marzo de 2005 de la Secretaria General para la Administración Pública.
- Resolución de 12 de junio de 2010, de la Secretaria de Estado para la Función Pública, por la que se amplía lo establecido en la Resolució de 2 de abril de 2007, de la Secretaria General para la Administración Pública, por la que se modifica el Manual de Imagen Institucional y la Guía para la edición y publicación de páginas web en la Administración General del Estado, con el fin de unificar la imagen institucional de la Administración preferida.
Letter of Services
Letter of Electronic Services
The letters of services are the instrument through the cual the organs, organisms and entities of the General Administration of the State inform to the citizens and users on the services that have entrusted, on the rights that assist them in relation with those and on the commitments of quality in his provision.
Letter of Electronic Services
Resolution for the Approval of the Electronic Services Charter
Regulatory rules of the letters of service
- Royal Decree 951/2005, of 29 de july
By which establishes the general frame for the improvement of the quality in the Public Administration, these letters define like the instrument through the cual the organs, organisms and entities of the General Administration of the State inform to the citizens and users on the services that have entrusted, on the rights that assist them in relation with those and on the commitments of quality in his provision.
- Royal Decree 1671/2009, de 6 de november
By which develops partially the Law 11/2007, of electronic access of the citizens to the public services. It mentions, inside the services that the electronic headquarters will be able to to disposal of the citizens, the letter of services and letter of electronic services.